FAQ
About orders
Q: How can I order?
A: Please select the product you want on the product page, add it to your cart, enter the required information on the checkout screen and complete your order.
Q: Can I cancel or change my order?
A: If you wish to cancel or change your order immediately after placing it, please contact us as soon as possible. However, if the order has already been prepared for shipping, we may not be able to accommodate your request.
Payment
Q: What payment methods are available?
A: We accept a variety of payment methods including credit card, PayPal, and Shop Pay.
Q: Is my payment information secure?
A: Our shop uses SSL encryption, so your information is kept safe.
About Shipping
Q: How much does shipping cost?
A: Shipping costs vary depending on your location and the order you place. Exact shipping costs will be displayed during checkout.
Q: Do you ship overseas?
A: Yes, we ship worldwide, however some countries/regions may charge additional shipping fees and taxes.
Q: How long will it take for my order to arrive?
A: Normally, it will be delivered within 6 to 10 days after shipping, but it depends on the region and shipping method. Please check the shipping policy for details.
Returns and Exchanges
Q: Can I return or exchange products?
A: Generally, we do not accept returns or exchanges of products. Please see our Return Policy for details.
In the case of defective products or incorrect shipments, the shop will cover the return shipping costs. In the case of returns for other reasons, the customer will be responsible for the costs.
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